6. Do they clearly outline what happens next, both on their end and yours?
7. Will the company work with your lifestyle and budget preferences—or do they force you down a path you’re not comfortable with?
8. Is all your communication with the company treated with honesty and respect?
9. Is the company energetic and timely in pursuing questions they can’t answer on the spot?
10. Does the company meet all its commitments to you?
11. What safeguards are in place to protect the privacy of your communication with this company?
12. Is the company’s website user-friendly, and designed to help you make preliminary decisions?
